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AI & Intelligent Products
Designing intelligence that respects the human loop.
LG AI chatbot architecture, AI/ML SaaS dashboards, medical coding automation — agentic experiences that keep the human in command.
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Design should remove work — not create more of it.
Vice President of Design building human-centered products, intelligent systems, and global teams that transform complexity into clarity.
Leading design at HCA Healthcare — humanizing intelligence across the largest care network in the United States.
Designer by instinct. Technologist by training. Business leader by experience.
Sungae's path began with graphic design and front-end craft in the earliest days of the commercial web — and evolved through software engineering, UX research, and design technology into executive leadership.
Today she leads design across enterprise healthcare, AI product strategy, and organizational transformation — connecting behavior, systems, and business outcomes at global scale.
Her career reads like a map of how design itself has changed: from pixels to platforms, from artifacts to systems, from screens to intelligence.
Each chapter groups years of leadership across AI, systems, research, and organizational transformation.
LG AI chatbot architecture, AI/ML SaaS dashboards, medical coding automation — agentic experiences that keep the human in command.
Redesigning workflows, data visualization, and user-controlled automation for care teams across the largest healthcare network in the U.S.
Signet Design System, Avantax/TaxAct component libraries, accessibility foundations — infrastructure that lets thousands of makers ship in unison.
Affinity mapping, persona spectra, journey mapping, and behavioral research frameworks that ground every product decision in evidence.
Hexagon BIM applications, AI/ML AutoCAD experiences, and connected mobile products where interaction models don't yet exist.
Recruiting, coaching, and shaping design orgs across product, research, systems, and engineering — mentorship as measurable infrastructure.
Care teams inside the largest healthcare network in America navigate hundreds of overlapping systems every shift — each demanding attention that should belong to patients.
An agentic layer that anticipates clinical intent, collapses ten screens into one moment of clarity, and returns cognitive load to the humans doing the work.
Selected projects across two and a half decades. Hover to preview.
Every intelligent system must earn trust from the human it serves.
The best product is invisible labor undone.
The strongest interface is the one you never had to open.
Behavior is signal. Data without behavior is noise.
Screens are a byproduct. Judgement is the product.
Anyone can ship fast. Only leaders ship considered.
Humanize Technology sits at the center of every discipline Sungae leads.
Sungae is one of the rare design leaders who speaks the language of engineering, research, and business fluently. She elevates the craft while moving the org forward.
Essays on AI, systems, and the practice of leading design.
The future does not need more interfaces. It needs better intelligence, better judgement, and more human systems.